Dr Jan Spafke and Jad Mhanna on conformity in non-Western cultures | Healthcare Compliance Association (HCCA)

During the European Institute for Compliance and Ethics SCCE 2022, Dr. Jan Sprafke, Head of Compliance, Europe and Latin America, and Jad Mhanna, Regional Head of Compliance at Ericsson, will lead a session titled Cultural Divide and Compliance . The session and this podcast will examine some of the challenges of implementing compliance programs in non-Western countries.

They face three common problems when implementing a program, particularly in the area of ​​anti-corruption. The first is the belief that See more +

During the European Institute for Compliance and Ethics SCCE 2022, Dr. Jan Sprafke, Head of Compliance, Europe and Latin America, and Jad Mhanna, Regional Head of Compliance at Ericsson, will lead a session titled Cultural Divide and Compliance . The session and this podcast will examine some of the challenges of implementing compliance programs in non-Western countries.

They face three common problems when implementing a program, particularly in the area of ​​anti-corruption. The first is the belief that it is a foreign law imposed on the local community. Second, there are different perceptions of what constitutes a bribe. Third, many believe this is another Western way of meddling in local affairs. Some may also view anti-corruption laws as weapons: designed to penalize economic competitiveness.

When considering how to overcome these obstacles, they caution to remember that not all employees share the same view of compliance. Some don’t really care and will do what they are told. Others will smile and say “yes” but think about how to bend the rules to do what they want.

The third is a small minority who will speak out and share their concerns. This group should be handled with care. It is easy to see them as opponents when in fact they are not.

So what should a compliance team do in the face of these challenges? Jan and Jad recommend avoiding the temptation to force compliance and instead taking the time to understand the culture. In some places, simply sharing the rules will suffice. In others, it may mean taking the time to explain your goals and better understand why this initiative is important.

Other tips they provide:

* Don’t make it a head office initiative, partner locally

* Leave room for discretion and flexibility

* Understand what the local definition of corruption is and what is considered a bribe

* Perform frequent risk assessments and compliance audits

* Help the local sales team understand their risk exposure

Finally, take the time to put yourself in the shoes of others. This will help you better understand the thinking of your colleagues and help make compliance a two-way street. See less –